You may visit our showroom to try on gowns and complete your purchase in-store. You can also contact our team via social media or WhatsApp to place an order.

Providing detailed information such as your event date, measurements, and specific requests ensures a smooth production and delivery process.

We recommend placing your order as soon as your event date is set to allow sufficient time for fittings and potential adjustments.

Production time varies between 3 days to 4 weeks depending on the design. For urgent deliveries, please contact us for customized solutions.

All our gowns are handcrafted in our atelier — ZAQA Atelier in Turkey, İstanbul. We source our fabrics and laces from France, Italy, and Turkey.

To preserve the integrity of our collection, rental gowns cannot be altered significantly. However, customizations may be available for purchased gowns upon request.

Each of our gowns undergoes a three-stage quality control process. We uphold the highest standards in fabric, craftsmanship, and overall fit.

Our tailoring team can make the necessary adjustments to ensure the perfect fit. Simply include your detailed measurements when placing your order.

In addition to our online sizing guide, we provide a detailed instructional video. Our consultants can also assist via video call, and a professional measurement template will be shared with you.

Absolutely. We provide a step-by-step video guide, a measurement template, and virtual consultations to ensure accurate results even from a distance.

Some models are available for try-on and purchase in our showrooms. However, most designs are custom-made. While we currently accept walk-ins, we plan to launch our appointment system soon.

Sample gowns are only available in our showrooms. However, our stylists can assist you through virtual consultations.

Our appointment system is currently being developed and will be available soon for a more personalized showroom experience.

Rental and purchase deliveries may differ. Once ready, your order is shipped securely. Domestic and international shipments are scheduled with care.

To ensure smooth delivery, for the local orders we partner with intercity bus companies across Turkey. Your gown will be available for pickup at your city terminal one day before your event. For the details of the global orders, the shipping process may vary according to the country. In order to get more information, please do consult on our assistants.

Yes. Delivery times vary between 3 to 7 days depending on the destination country and distance.

Yes, selected models are available for rent. You may try them in-store and consult our team for more details.

The rental period spans three days: the gown is delivered one day before your event and should be returned the day after.

Yes, minor alterations can be made to rented gowns to suit your measurements. We prioritize both elegance and comfort.